Privacy Policy

Our Commitment to You
Welcome to Spur's Family Card site where members can check on their Family Card status.
At Spur we take your privacy very seriously and to make it easier for you we have written
it in plain English and tried to keep it reasonably short.

The key points of our privacy policy are:

Information provided by you. We collect personal information, we verify your name and
email address (as per your application form), when you register to become a member of this website.
Information collected automatically. Spur receives and stores information which is
transmitted automatically from your computer when you browse the Internet. This information includes information from cookies (which are described in paragraph 4 below), your IP address and browser type.
Your IP address is the unique address of your computer which is automatically provided to other computers when your web browser or email application requests a web page or email from those computers on the Internet.

Use and Disclosure of information

We will use your name so that you are recognisable on our database and so that we can personalize your experience.
We will use your email address to contact you from time to time and may also use it for security reasons to confirm that you are who you say you are.
You can control the types and frequencies of certain emails you receive in your email preferences.
We may use the information collected automatically, such as your IP address and information stored via cookies, to gather statistics about the number of people who visit the Spur website and to customise our website content, layout and services.
We may share this information with third parties to help us improve and better serve our users.
Advertisements are delivered to you by our advertising partners.
We may however transfer information about your use of the Spur website, such as your IP address and information stored via cookies, to our advertising partners and other third parties.
This information may be used to provide advertising, promotions and other products and services
that may be of particular interest to you.
If you do not want to receive targeted advertisements at any point in the future, please call the Spur Customer Care centre on 086000 7787 or email us at [email protected]

Our advertising and promotions partners have no access to your name or personal contact information stored by us unless you choose to share it with them. We will not provide your name or personal contact information to an advertising partner when you interact with or view a targeted advertisement.
We may provide your personally identifiable information and the data generated by cookies and the aggregate information to the vendors and service agencies that we may engage to assist us in providing our services to you. Such third party entities will be obligated to use your personally identifiable information solely to provide the services to us.
We will disclose your personally identifiable information if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of Spur, its affiliates or the public. We may also co-operate with law enforcement in any official investigation and we may disclose your personally identifiable information to the relevant agency or authority in doing so.
We reserve the right to transfer your personal information in the event of a transfer of ownership, such as acquisition by or merger with another company. If an acquiring company should plan to materially change this privacy policy, we will notify you beforehand.


Cookies are a common Internet technology. Many web sites use cookies to provide useful features for their users. Cookies are small files that are written or downloaded to your computers hard drive when you access a site. They allow us to store and quickly retrieve login information on your computer and provide data that we can use to improve the quality of our service. Most Internet browsers (such as Internet Explorer) are initially set up to accept cookies. If you prefer, you can set your browser to refuse cookies, although you may not be able to take full advantage of Spur if you do so. You can disable cookies by going to Tools on your top menu bar. This will bring up the "Internet Options" dialogue box. On the top of the dialogue box, click on "Privacy". This will bring up the "Settings" box. Scroll up using the slide bar on the left-hand side of the box, until the wording in the box states Block All Cookies. Then click on the "OK" button on the bottom of the menu box. If you follow these instructions, your computer will not accept cookies in future.
Spur may link information stored in cookies such as your age, gender and country with your personally identifiable information and we may use such information to gather statistics about the number of people who visit Spur and to customize our content, layout and services for delivery to you.
Our advertising partners may set and access cookies or use other technologies such as web beacons (which are electronic files that allow a web site to count users who have visited that page or to access certain cookies) in order to personalise advertising content. Use by these advertising partners of their own cookies and any other tracking technologies are subject to their privacy policies. Spur uses its reasonable efforts to ensure that its advertising partners are operating privacy policies that are in accordance with our own privacy standards as set out in this privacy policy.
You control who shares your information

You can review, delete, correct and revise your personal profile, including who has access to your personal profile in your account at any time or contact us for assistance via email to [email protected]; requests of this nature will be completed within 30 days.

Security and confidentiality

The security of your personal information depends on your protection of your account password. Please do not disclose your account password to unauthorized people. Spur uses industry standard technology designed to help keep your personal information safe. Please bear in mind though, that it is impossible for Spur to guarantee that impenetrable security measures are in place. For example, we cannot control any illegal and/or unforeseen activity of other users that may allow them to get around the privacy or security settings on the Spur website. Consequently, you acknowledge that there are circumstances in which your personal information may be accessed by unauthorised persons.
We limit access to your personal information only to employees who we believe need to come into contact with that information in order to do their jobs in connection with the service we provide.
If you become aware of any breach of data security or have any other questions about the security of our website, please contact us via the Spur Customer Care centre on 086000 7787 or email us at [email protected] .

Changes in Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.


Canceling membership
You always have the option to cancel your membership at any time. If you are a member and no longer wish to participate, then please contact Spur Customer Care centre on 086000 7787 or email us at [email protected]

The Spur Web site may be co-branded with our partners, such as Panarottis and/or John Dory's.

If you have questions or concerns regarding this statement, you should first contact the Spur Customer Care centre on 086000 7787 or email us at [email protected]

Online advertising
Spur Group engages third parties that help it deliver its banner advertisements and other online communications. The third parties may collect and use information about Spur Group customers to help us understand the offers, promotions, and types of advertising that are most appealing to its customers. The personal information they collect is aggregated and cannot be linked to a person. If you do not wish your personal information to be used in this way, please notify us.